I just want to rant about how much StubHub sucks since they're the official resale partner of the AD now.
I posted Murray State parking pass for sale on Sunday using the default options. It sold that day and I realized I was supposed to change the ticket type to paper. I tried to do so via the website but it errored out and wouldn't let me do so. I then called their customer support (outsourced of course) and asked them to change it and send a shipping label.
They said they escalated the request and would send a label ASAP. I still hadn't gotten it on Tuesday so I call again, and I'm told it takes 24-48 hours to get the escalation complete. Another few days and still no label. I call again on Saturday since it's too late now, and they confirm they didn't send a label and they wouldn't charge me for failing to send the parking pass.
I wake up this morning and they've charged me for failing to send the parking pass. I call yet again and I'm told it will take them 30 days to refund me.
They used to have US based support that didn't suck ass.
I posted Murray State parking pass for sale on Sunday using the default options. It sold that day and I realized I was supposed to change the ticket type to paper. I tried to do so via the website but it errored out and wouldn't let me do so. I then called their customer support (outsourced of course) and asked them to change it and send a shipping label.
They said they escalated the request and would send a label ASAP. I still hadn't gotten it on Tuesday so I call again, and I'm told it takes 24-48 hours to get the escalation complete. Another few days and still no label. I call again on Saturday since it's too late now, and they confirm they didn't send a label and they wouldn't charge me for failing to send the parking pass.
I wake up this morning and they've charged me for failing to send the parking pass. I call yet again and I'm told it will take them 30 days to refund me.
They used to have US based support that didn't suck ass.
