I know a lot you fly Southwest so I figured I would pass this along.
I purchased a ticket on March 10th last year for travel at the end of March. Total cost of the fare was $380. I used $10 in travel funds from a previous canceled trip so they wouldn't go to waste. I paid the remaining $370 for my fare with my credit card. Little did I know that using those $10 in funds caused the expiration of my ticket to be Jan 21 of this year instead 12 months from the date of travel. So now I'm currently out $380. Apparently in certain cases you can call their customer relations and they will "allow" you to pay a $100 fee and extend your expiration.
Nowhere on Southwest.com does it state that using partial funds to purchase a fare will "prorate". for lack of a better term, your expiration date. Also, when you call customer service you are always told it's a 12 month expiration from the date of travel with no mention of "unless you also used some travel funds with your purchase". Pretty shady stuff.
There is currently a Class Action lawsuit filed in California against Southwest for this very issue. Southwest of course filed a motion to dismiss but the court is still waiting to rule on that motion.
I purchased a ticket on March 10th last year for travel at the end of March. Total cost of the fare was $380. I used $10 in travel funds from a previous canceled trip so they wouldn't go to waste. I paid the remaining $370 for my fare with my credit card. Little did I know that using those $10 in funds caused the expiration of my ticket to be Jan 21 of this year instead 12 months from the date of travel. So now I'm currently out $380. Apparently in certain cases you can call their customer relations and they will "allow" you to pay a $100 fee and extend your expiration.
Nowhere on Southwest.com does it state that using partial funds to purchase a fare will "prorate". for lack of a better term, your expiration date. Also, when you call customer service you are always told it's a 12 month expiration from the date of travel with no mention of "unless you also used some travel funds with your purchase". Pretty shady stuff.
There is currently a Class Action lawsuit filed in California against Southwest for this very issue. Southwest of course filed a motion to dismiss but the court is still waiting to rule on that motion.
