My wife set up facial recognition on the phone recently and it did something to it where I cant make outgoing calls. We took it off facial recognition and it still did not work. I have a land line and it does not ring when I call the number. The I phone does receive a call when I call the number on land line. Per internet we did the on and off airplane mode thing. We have thoought about calling A T & T as it appears we have been cutoff from making outgoing calls. The battery is charged and everything comes up on the phone we just cant call out on it. Never had this problem before.